What is counselling?
Counselling is a confidential, professional process where you work with a trained therapist to explore your thoughts, emotions, and challenges. It aims to help you gain clarity, develop coping strategies, and improve your overall wellbeing.

How does online counselling work?
Online counselling is conducted via secure video calls. It offers the same professional support as in-person therapy, with the added convenience of accessing it from your own space.

Is online counselling effective?
Yes. Research shows that online counselling can be just as effective as face-to-face therapy for many issues, including anxiety, stress, relationship concerns, and depression.

Is counselling confidential?
Yes. Everything discussed in sessions is kept strictly confidential, except in rare situations where there is a risk of harm to yourself or others, or where required by law.

How long is a counselling session?
A standard counselling session typically lasts 50 minutes. This allows enough time to explore your concerns while maintaining focus and structure.

How often should I attend sessions?
Most clients start with weekly sessions, especially in the beginning. Over time, sessions may become fortnightly or monthly depending on your needs and progress.

How many sessions will I need?
This varies from person to person. Some people benefit from just a few sessions, while others prefer ongoing support over a longer period.

What happens in the first session?
The first session focuses on understanding your concerns, goals, and background. It’s also a chance for you to see if the counsellor is a good fit for you.

What is short-term counselling?
Short-term counselling usually lasts between 1 to 6 sessions and focuses on a specific issue or goal, such as:

• Managing a stressful situation

• Making a decision

• Learning coping strategies

It is practical, focused, and goal-oriented.

What is medium-term counselling?
Medium-term counselling typically involves 6 to 20 sessions and allows for deeper exploration of patterns, behaviours, and emotional responses. It’s helpful for:

• Anxiety or ongoing stress

• Relationship challenges

• Life transitions

What is long-term counselling?
Long-term counselling is ongoing and may extend beyond 20 sessions. It supports deeper personal growth and long-standing concerns, such as:

• Trauma

• Chronic mental health challenges

• Long-term relationship patterns

How do I book a session?
You can book a session online through the website or by contacting us directly. Once booked, you’ll receive confirmation and instructions for your session.

What do I need for an online session?

• A stable internet connection

• A private, quiet space

• A device with a camera and microphone

What if I need to cancel or reschedule?
We understand things come up. Please provide at least 24 hours’ notice for cancellations or rescheduling to avoid cancellation fees.

Who is counselling for?
Counselling is for anyone seeking support, clarity, or personal growth. You don’t need to be in crisis to benefit.

What issues can counselling help with?
Counselling can help with:

• Anxiety and stress

• Depression

• Relationship issues

• Work-related challenges

• Life transitions

• Self-esteem and confidence

What if I’ve never had counselling before?
That’s completely okay. Many people feel unsure at first. Your counsellor will guide the process and help you feel comfortable.

How do I know if counselling is working?
Signs include:

• Increased self-awareness

• Improved coping skills

• Feeling more in control

• Positive changes in behaviour or relationships

Is online counselling secure?
Yes. Sessions are conducted using secure, encrypted platforms to protect your privacy.

What if I am in crisis?
Online counselling may not be suitable for immediate crisis situations. If you are in danger or need urgent help, please contact emergency services or a crisis support line in your area.

How do I get started?
Simply book your first session. You don’t need to have everything figured out—just showing up is the first step.